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gazelle at a very distant view

The Image of Tanzania Safaris – Terms and Conditions

​At The Image of Tanzania Safaris, we are committed to transparency, professionalism, and client protection. These Terms & Conditions explain how bookings, payments, cancellations, insurance, and responsibilities are handled. They are designed to safeguard both our guests and our operations, ensuring a smooth, secure, and memorable safari experience.

By confirming a booking with us, you acknowledge and agree to the terms outlined below.

Acceptance of Terms

By booking a safari with The Image of Tanzania Safaris Ltd., you confirm that you have:

  • Read and fully understood these Terms & Conditions

  • Agreed to comply with all booking rules, payment schedules, and policies stated herein

These terms establish clarity, fairness, and mutual understanding between the client and the company.

By confirming a booking with us, you acknowledge and agree to the terms outlined below.

Booking Process

A safari booking is considered officially confirmed only when:

  • The final itinerary and price have been approved by the client

  • The required deposit has been received

Once confirmed, we will issue:

  • A written booking confirmation

  • A traveller registration form requesting essential details (passport information, dietary requirements, rooming preferences, etc.)

Only requests submitted in writing through the registration form or official email correspondence are considered part of the confirmed booking. Verbal requests or informal messages are not guaranteed.

The Image of Tanzania Safaris reserves the right to decline a booking before final documentation if it poses operational, safety, or compliance risks.

Price Guarantee

We strive to maintain price stability once a booking is confirmed. However, price adjustments may be required due to factors beyond our control, including:

  • Government increases in park fees, conservation fees, or taxes

  • Significant fuel cost fluctuations affecting transport

  • Major exchange rate variations between USD and supplier currencies

  • Supplier or system errors resulting in unrealistic pricing

Any such changes will be communicated immediately. No additional charges will be applied without explanation and client acknowledgement.

Payment Terms & Flexible Payment Plan

We offer a flexible and client-friendly payment structure to make safari planning more accessible.

Step 1 – Initial Deposit (10–20%)

  • Payable upon booking confirmation

  • Secures safari dates and initiates reservations for lodges, flights, park permits, and vehicles

Step 2 – Second Payment (20–30%)

  • Due 2–3 months before safari commencement

  • Enables finalisation of accommodations, domestic flights, park permits, and logistics

Step 3 – Final Balance

  • Due 5–10 days before safari start date

Upon receipt of full payment, clients will receive:

  • Final safari itinerary

  • Domestic flight tickets (if applicable)

  • Pick-up and meeting instructions

  • Safari preparation information

Accepted Payment Methods:

  • Bank Transfer

  • Credit/Debit Card

  • Secure Online Payment Link (Pesapal)

Accepted currencies: USD / EUR / GBP / TZS

Note: Any bank or processing fees are the responsibility of the client.

Cancellation & No-Show Policy

Safari services are often prepaid and non-refundable. The cancellation policy is therefore as follows:

  • 20 days or more before safari start: Refunds may be possible, minus bank fees and any supplier-imposed penalties. In some cases, a travel credit may be issued instead of a refund, depending on supplier terms.

  • Less than 20 days before safari start: 100% of the safari cost is forfeited.

  • Domestic flights: Non-refundable once issued. Airlines may impose penalties of 50–100%.

  • No-show: No refund or credit will be issued.

Travel insurance with cancellation cover is mandatory.

Late Payment Policy

All payments must be made by the deadlines stated on the invoice.

Failure to meet payment deadlines may result in:

  • A late fee of up to 3.5% on the outstanding balance

  • Release or cancellation of lodges, flights, or park reservations by suppliers

  • Treatment of the booking as a cancellation under Section 6

To avoid complications, we strongly recommend full payment at least 14 days prior to arrival. Cash payment may be accepted by prior arrangement. Open discussion is encouraged if payment timing becomes challenging.

Changes to Itineraries

Changes by The Image of Tanzania Safaris
Adjustments may be necessary due to weather, road conditions, park regulations, or supplier availability. Any alternative arrangements will be of equal or higher standard and communicated in advance. Such changes do not qualify for refunds.

Changes Requested by the Client
Post-confirmation changes may incur:

  • Administrative fees

  • Supplier change penalties

  • Additional charges for upgrades

All change requests must be submitted in writing.

Insurance Requirement

All travellers must have comprehensive travel insurance covering:

  • Trip cancellation or interruption

  • Medical treatment and emergency evacuation

  • Personal injury

  • Loss or damage of baggage

Travel without insurance is undertaken entirely at the traveller’s own risk.

Traveller Fitness & Conduct

Safari travel may involve early starts, long drives, rough terrain, and close proximity to wildlife. Clients are responsible for ensuring they are physically fit to participate.

The Image of Tanzania Safaris reserves the right to terminate a safari without refund if a traveller:

  • Acts unlawfully

  • Endangers others or wildlife

  • Disrupts the experience of fellow guests

Liability Limitations

The Image of Tanzania Safaris is not liable for:

  • Airline delays or cancellations

  • Failures of third-party suppliers

  • Government actions, weather events, or force majeure

  • Costs arising from missed connections or schedule changes beyond our control

Clients acknowledge the inherent risks associated with wildlife travel and natural environments.

Optional Activities

Optional excursions (e.g., balloon safaris, diving, cultural tours, spa services) are operated by independent third parties. Their safety standards, refund policies, and operational decisions are outside our control.

Legal Jurisdiction

All bookings and disputes are governed by the laws of the United Republic of Tanzania. Any legal proceedings must be filed within Tanzanian courts.

Client Protection & Financial Security

  • Supplier services are prepaid to secure bookings

  • Client funds are managed responsibly

  • Mandatory travel insurance provides additional protection

Thank You

We are honoured to be part of your journey and remain committed to delivering a safe, authentic, and unforgettable Tanzanian safari experience.

For any questions or clarifications, our team is always available to assist.

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